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Last Updated: April 2025

At Shop Smart Design, we believe in creating clarity and efficiency not only in your home but also in how we handle your personal information. We are committed to protecting your privacy and ensuring that your personal data is handled in a secure, transparent, and trustworthy manner, just as we ensure the quality and reliability of our storage and organization products.

This Privacy Policy explains what information we collect, how we use it, whom we share it with, and the choices and rights you have regarding your data. By using our website shop-smartdesign.com, you consent to the practices described in this policy.

1. Information We Collect

To provide you with a seamless shopping experience and improve our services, we collect the following types of information:

• Personal Identification Information: Name, email address, shipping and billing address, phone number, and payment details (processed securely by our partners, not stored by us).
• Transaction Information: Details about the products you purchase, order history, and payment amounts.
• Technical & Usage Data: IP address, browser type, device information, pages visited, time spent on the site, and referring URLs.
• Communication Data: Records of your communications with our customer service team (e.g., via email at [email protected]).
• Cookies and Tracking Data: Information collected via cookies and similar technologies to enhance site functionality and personalize your experience. See Section 6 for details.

2. How We Use Your Information

We use your information solely for legitimate business purposes, including:

• Order Fulfillment: To process your purchases, arrange shipping from our Columbus, US warehouse, and provide order confirmations and updates.
• Customer Service: To respond to your inquiries, provide support, and handle returns or issues.
• Website Improvement: To analyze site usage, optimize performance, and develop new features that align with our customers’ needs for an organized lifestyle.
• Marketing (with consent): To send you promotional emails about new products (like Kitchen, Closet, or Children’s organization solutions) or special offers, if you have opted in. You may unsubscribe at any time.
• Security & Fraud Prevention: To protect our website, transactions, and customers from unauthorized or fraudulent activity.

3. Sharing and Disclosure of Information

We value your trust and do not sell or rent your personal data to third parties. We only share information as necessary under the following circumstances:

• Payment Processors: With trusted partners like PayPal, Visa, and MasterCard gateways to securely process payments. These partners adhere to strict PCI DSS standards and do not store your data on our servers.
• Shipping Providers: With logistics companies (e.g., postal or courier services) to deliver your orders globally (excluding certain remote areas).
• Legal Compliance: When required by law, regulation, or legal process to protect the rights, property, or safety of Shop Smart Design, our customers, or others.
• Service Providers: With trusted third-party vendors who assist us in website hosting, analytics, and customer service, under strict confidentiality agreements.

4. Data Storage and Security

Your data security is our priority, mirroring the reliability we build into every product we design.

• Storage Location: Data is stored on secure servers located in the United States and other jurisdictions where our service providers operate.
• Retention Period: We retain personal data only as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, or resolve disputes.
• Security Measures: We implement industry-standard encryption, secure payment gateways, access controls, and regular security assessments to protect your information from unauthorized access, alteration, or destruction.

5. Your Rights and Choices

Depending on your location (including regions under GDPR, CCPA, or similar regulations), you have certain rights regarding your personal data:

• Access & Correction: You may request access to or correction of your personal data.
• Deletion: You may request deletion of your personal data, subject to legal exceptions.
• Opt-Out: You may opt out of marketing communications at any time by using the unsubscribe link in our emails or contacting us.
• Data Portability: You may request a copy of your data in a structured, machine-readable format.
• Restrict Processing: You may request that we limit how we use your data in certain circumstances.

To exercise these rights, please contact us at [email protected]. We will respond to your request within a reasonable timeframe and in accordance with applicable laws.

6. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance functionality, analyze trends, and personalize content. These help us understand how customers interact with our site (e.g., which products like Cabinet organizers or Shelf Liners are most browsed).

• Essential Cookies: Required for basic site functions, such as adding items to your cart and secure checkout.
• Analytics Cookies: Help us understand site performance and visitor behavior (using anonymized data).
• Marketing Cookies: Used to deliver relevant ads based on your browsing history (if you consent).

You can manage your cookie preferences through your browser settings. Note that disabling certain cookies may affect your shopping experience.

7. International Transfers

As we serve customers globally (excluding some remote regions), your data may be transferred to and processed in countries outside your own. We ensure such transfers are protected by appropriate safeguards, such as standard contractual clauses or adequacy decisions.

8. Children’s Privacy

Our website and products (including our Children’s category) are not directed at individuals under the age of 16. We do not knowingly collect personal data from children. If you believe we have inadvertently collected such data, please contact us immediately.

9. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The updated version will be posted on this page with a revised “Last Updated” date. We encourage you to review this page occasionally.

10. Contact Us

Thank you for trusting Shop Smart Design. We are committed to safeguarding your privacy as we help you create a more organized and harmonious home.