Last Updated: April 2025

At Shop Smart Design, we are committed to your complete satisfaction, just as we are committed to bringing clarity and efficiency to your home. We stand behind the quality of our storage and organization products. However, we understand that sometimes an item may not be the perfect fit for your space or needs. Our Returns & Exchanges policy is designed to be as straightforward and helpful as our products.

Policy Summary: We accept returns and exchanges within 15 days of your receipt of the item. The item must be unused, in its original packaging, and in resalable condition. Please review the sections below for detailed instructions and important exceptions.

1. Eligibility & Conditions

To be eligible for a return or exchange, your item must meet the following criteria:

  • Timeframe: Request must be initiated within 15 days of the delivery date.
  • Condition: Item must be unused, unassembled, and in its original packaging with all tags and parts included.
  • Proof of Purchase: Your order number or receipt is required.
  • Non-Returnable Items: For hygiene and safety reasons, certain products cannot be returned.

⚠️ Non-Returnable Products

Based on the nature of our product categories, the following items are final sale and cannot be returned or exchanged:

  • Cleaning Products & Tools: All items in the Cleaning, Brushes, and Dusters categories for health and hygiene reasons.
  • Personal & Specialty Items: Products from Specialty Products that are personalized, opened, or used for specific hygiene-sensitive purposes.
  • Opened or Used Items: Any product where the original seal is broken, packaging is damaged, or shows signs of use.

If you receive a defective or incorrect item from these categories, please contact us immediately at [email protected] for assistance.

2. Step-by-Step Return/Exchange Process

  1. Initiate Your Request: Within 15 days of delivery, email our customer service team at [email protected]. Use the template provided below to ensure we have all necessary information.
  2. Receive Authorization & Instructions: We will review your request and, if approved, email you a Return Merchandise Authorization (RMA) number and detailed return shipping instructions. Do not ship items back without an RMA number.
  3. Pack and Ship: Securely pack the item(s) in their original packaging, include the RMA number inside the package, and ship it to our warehouse address provided in the instructions.
  4. Inspection & Processing: Once received, our team will inspect the item(s) (typically within 3-5 business days). We will notify you via email once the inspection is complete.

3. Return/Exchange Request Email Template

To expedite your request, please copy and paste the template below into an email to [email protected] and fill in the bracketed information.

Subject: Return/Exchange Request – Order #[Your Order Number] Dear Shop Smart Design Customer Service, I would like to request a [return / exchange] for my recent order. Order Number: [Please provide your order number] Product Name(s) & SKU(s): [e.g., Kitchen Drawer Organizer – SKU123] Reason for Return/Exchange: [e.g., Wrong size, Changed mind, Defective item] I confirm that the item(s) are unused and in their original packaging. Please provide the Return Merchandise Authorization (RMA) number and further instructions. My preferred resolution is: [ ] Refund to original payment method [ ] Exchange for: [Product Name & SKU if known] [ ] Store credit Thank you, [Your Full Name] [Your Shipping Address] [Your Email Address] [Your Phone Number – Optional]

4. Refunds & Credits

Refund Timeline & Method:

  • Processing Time: After we receive and approve your return, your refund will be processed within 5-7 business days.
  • Refund Method: The refund will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal). Please note that it may take additional time for your bank or PayPal to post the refund to your account.
  • Shipping Costs: The original shipping fee (for Standard Shipping) is non-refundable. For exchanges, we will cover the cost of shipping the replacement item to you.
  • Store Credit: If you choose store credit, it will be issued as an electronic gift card via email immediately upon return approval.

5. Exchanges

To exchange an item for a different product or size:

  • Follow the standard return process outlined above, indicating “Exchange” as your preferred resolution and specifying the desired item.
  • We will ship the replacement item once the original return is received and inspected. You will receive a tracking number for the new shipment.
  • If the exchange item is of higher value, you will be invoiced for the difference. If it is of lower value, you will receive a refund for the difference.

6. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us at [email protected] within 48 hours of delivery. We will arrange a prepaid return label and expedite a replacement or refund at no cost to you. Please include photos of the product and packaging in your email.

Need Help?

Our dedicated customer service team is here to help you create a seamless experience, from purchase to returns.

Email: [email protected]
Address: Shop Smart Design, 1356 Hart Country Lane, Columbus, US 31901 (Returns Warehouse)
Please wait for our authorized return address and RMA number before shipping any items.

We appreciate your trust in Shop Smart Design as we help you build a more organized and harmonious home.