Shipping Policy

At Shop Smart Design, we are dedicated to bringing clarity, efficiency, and harmony to your home through thoughtfully designed storage and organization solutions. Just as our products are crafted to simplify your space, our shipping and returns policies are designed to be straightforward, transparent, and helpful.

Shipping Information

We ship to most regions globally (excluding some remote areas and parts of Asia). Please see the details below for our processing and delivery timelines.

Order Processing

All orders are processed within 1-2 business days after payment confirmation. You will receive a notification email with tracking information once your order ships.

Shipping Methods & Delivery Times

We offer two reliable shipping options to suit your needs:

• Standard Shipping (Fee: $12.95)
  • Carrier: DHL or FedEx
  • Delivery Time: 10-15 business days after shipment.
  • Recommended for faster, tracked delivery.
• Free Shipping
  • Carrier: EMS
  • Delivery Time: 15-25 business days after shipment.
  • Available on all orders over $50.

Returns & Exchanges

We stand behind the quality of our products. However, we understand that sometimes an item may not be the perfect fit for your space. Our policy is designed to make the process as simple as possible.

Policy Summary

• Return/Exchange Window: Requests must be initiated within 15 days of the delivery date.
• Condition: Items must be unused, unassembled, and in original packaging with all tags and parts.
• Proof of Purchase: Your order number is required.

Step-by-Step Return/Exchange Process

1. 1 Initiate Your Request
   Within 15 days of delivery, email our Customer Service team at [email protected]. Use the template below to ensure we have all necessary information.

2. 2 Receive Authorization & Instructions
   We will review your request. If approved, we will email you a Return Merchandise Authorization (RMA) number and detailed return shipping instructions. Do not ship items back without an RMA number.

3. 3 Pack and Ship
   Securely pack the item(s) in their original packaging. Include the RMA number inside the package. Ship it to our warehouse address provided in your instructions.

4. 4 Inspection & Processing
   Once received, our team will inspect the item(s). This typically takes 3-5 business days. We will notify you via email once the inspection is complete and proceed with your chosen resolution.

Refunds & Credits

• Processing Time: After we receive and approve your return, your refund will be processed within 5-7 business days.
• Refund Method: The refund will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal). Please note it may take additional time for your bank or PayPal to post the refund to your account.
• Shipping Costs: The original shipping fee (for Standard Shipping) is non-refundable. For exchanges, we cover the cost of shipping the replacement item to you.
• Store Credit: If chosen, store credit will be issued as an electronic gift card via email immediately upon return approval.

Exchanges

To exchange an item for a different product or size:

1. Follow the standard return process above, indicating “Exchange” as your preferred resolution and specifying the desired item.
2. We will ship the replacement once the original return is received and inspected. You will receive a tracking number.
3. If the exchange item is of higher value, you will be invoiced for the difference. If lower, you will receive a refund for the difference.

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us at [email protected] within 48 hours of delivery. We will arrange a prepaid return label and expedite a replacement or refund at no cost to you. Please include photos of the product and packaging in your email.

We appreciate your trust in Shop Smart Design as we help you build a more organized and harmonious home.